Description

The Business Etiquette eLearning course provides learners with an understanding of professional behaviour and appropriate conduct in the workplace and when interacting with colleagues, customers and other business contacts.

The course explores the behaviours, communication practices and professional standards that contribute to positive workplace relationships and effective business interactions. Learners will consider how their communication, appearance, behaviour and approach to different workplace situations can influence how they and their organisation are perceived.

Who Should Attend?

• Employees at all levels.
• New starters developing their understanding of workplace expectations.
• Customer and client-facing personnel.
• Administrative and office-based employees.
• Employees who communicate with external organisations, suppliers or stakeholders.
• Anyone looking to develop their professional workplace conduct and communication skills.

What You Will Learn

• What is meant by business etiquette.
• The importance of professional behaviour in the workplace.
• Creating a positive and professional impression.
• Appropriate communication with colleagues, customers and other business contacts.
• Professional verbal and written communication.
• Appropriate telephone and digital communication etiquette.
• Respectful behaviour and consideration for others.
• Professional conduct during meetings and workplace discussions.
• Appropriate workplace appearance and presentation.
• Understanding personal space and appropriate workplace boundaries.
• Being punctual and respecting other people's time.
• Communicating appropriately with people from different backgrounds and cultures.
• Adapting behaviour to different professional situations.
• Recognising behaviours that may negatively affect professional relationships.
• How individual conduct can influence the reputation of an organisation.

• Contributing to a respectful and professional workplace environment.

Course Delivery

This course is delivered as self-directed eLearning through the ELMO learning platform.

Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.

Interactive activities may be included throughout the course to reinforce key learning points.

Assessment

Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.

A minimum score of 70% is required to successfully complete the course.

Certification

Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.

Course Duration

The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.

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