Business & Management

Dealing with Difficult Customers

Assessment type

Training only (attendance)

Minimum duration

1 Day

Course delivery

Training

Description


How can you differentiate yourself from your competitors? By giving excellent customer service. However difficult customers can be very challenging to deal with from an individual and an organizational perspective. This interactive briefing workshop will help you identify certain types of difficult customer and give you ideas on how to be more confident and successful when dealing with them.


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