Business & Management
Dealing with Difficult Customers
Assessment type
Training only (attendance)
Minimum duration
1 Day
Course delivery
Training
Description
How can you differentiate yourself from your competitors? By giving excellent customer service. However difficult customers can be very challenging to deal with from an individual and an organizational perspective. This interactive briefing workshop will help you identify certain types of difficult customer and give you ideas on how to be more confident and successful when dealing with them.
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