Business & Management
Influencing and Negotiating with Others
Assessment type
Training and assessment
Minimum duration
37 Minutes
Course delivery
E-learning
Description
The Influencing and Negotiating with Others eLearning course provides learners with an understanding of the principles and techniques involved in influencing others and negotiating effectively in workplace situations.
The course explores different approaches to influence and negotiation, including understanding the needs and perspectives of others, communicating persuasively and identifying areas of common interest. Learners will consider practical techniques for preparing for negotiations, responding to different viewpoints and working towards constructive outcomes while maintaining positive professional relationships.
Who Should Attend?
- Employees at all levels.
- Managers and supervisors.
- Team leaders and aspiring managers.
- Sales and business development personnel.
- Employees who negotiate with colleagues, customers, suppliers or other stakeholders.
- Employees involved in projects or collaborative decision-making.
- Anyone looking to develop their influencing and negotiation skills.
What You Will Learn
- What is meant by influencing and negotiation.
- Understanding the role of influence in workplace relationships.
- Recognising different approaches to influencing others.
- Identifying situations where negotiation may be required.
- Understanding the interests, needs and priorities of others.
- Considering different perspectives and viewpoints.
- Establishing clear objectives before entering a negotiation.
- Preparing effectively for negotiation discussions.
- Identifying priorities and areas where flexibility may be possible.
- Understanding the importance of building rapport and trust.
- Communicating ideas clearly and confidently.
- Using appropriate persuasive communication techniques.
- Applying active listening during discussions.
- Using effective questioning to gather information and clarify needs.
- Recognising verbal and non-verbal communication.
- Adapting communication approaches to different people and situations.
- Presenting appropriate evidence and reasoning to support a position.
- Identifying areas of common interest.
- Exploring different options and possible solutions.
- Responding constructively to objections and disagreement.
- Managing challenging negotiation situations professionally.
- Avoiding unnecessary conflict or confrontational approaches.
- Understanding the importance of compromise where appropriate.
- Working towards mutually acceptable outcomes.
- Confirming agreements and agreed actions clearly.
- Maintaining positive professional relationships following negotiations.
- Reviewing outcomes and identifying opportunities to improve future influencing and negotiation skills.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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