Business & Management
Understanding Body Language
Assessment type
Training and assessment
Minimum duration
15 Minutes
Course delivery
E-learning
Description
The Understanding Body Language eLearning course provides learners with an understanding of how non-verbal communication can influence interactions and how body language may contribute to the way messages are communicated and interpreted.
The course explores common forms of non-verbal communication, including facial expressions, posture, gestures, eye contact and personal space. Learners will consider how to become more aware of their own body language, observe non-verbal cues in others and use this awareness alongside verbal communication to support more effective workplace interactions.
Who Should Attend?
- Employees at all levels.
- Managers and supervisors.
- Customer-facing employees.
- Sales and customer service personnel.
- Employees who regularly communicate with colleagues, customers or other stakeholders.
- Employees responsible for presentations, meetings or interviews.
- Anyone looking to develop their interpersonal and communication skills.
What You Will Learn
- What is meant by body language and non-verbal communication.
- Understanding the role of body language in communication.
- Recognising how verbal and non-verbal communication work together.
- Understanding how body language can influence the way a message is perceived.
- Recognising common forms of non-verbal communication.
- Understanding the role of facial expressions.
- Recognising how posture may influence communication.
- Understanding the use of gestures.
- Considering the role of eye contact during interactions.
- Understanding the importance of personal space.
- Recognising how physical positioning can affect an interaction.
- Understanding how tone of voice can contribute to non-verbal communication.
- Recognising potential differences between verbal messages and non-verbal cues.
- Developing awareness of personal body language.
- Considering how personal body language may be interpreted by others.
- Using open and appropriate body language during workplace interactions.
- Recognising behaviours that may appear defensive, disengaged or uncomfortable.
- Observing changes in another person's non-verbal communication.
- Using non-verbal cues alongside other information to support understanding.
- Avoiding assumptions based on individual gestures or behaviours.
- Recognising that body language can be interpreted differently depending on context.
- Understanding how cultural and individual differences may affect non-verbal communication.
- Adapting communication appropriately to different situations.
- Using body language to support active listening.
- Demonstrating attention and engagement during conversations.
- Applying appropriate non-verbal communication during meetings.
- Considering body language during presentations and interviews.
- Applying body language awareness to customer and workplace interactions.
- Building rapport through effective verbal and non-verbal communication.
- Developing greater confidence in interpersonal communication.
- Using body language awareness to support clearer and more effective workplace communication.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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