Business & Management, Information Technology
Business Social Media, Email and Online Etiquette
Assessment type
Training only (attendance)
Minimum duration
28 Minutes
Course delivery
E-learning
Description
The Business Social Media, Email and Online Etiquette eLearning course provides learners with an understanding of appropriate and professional behaviour when communicating and interacting online on behalf of, or in connection with, their workplace.
The course explores good practice when using email, social media and other online communication channels, including maintaining professionalism, protecting organisational information and considering how online activity may affect colleagues, customers and the reputation of an organisation. Learners will consider practical ways to communicate clearly, responsibly and appropriately across different digital platforms.
Who Should Attend?
- Employees who use email or online communication as part of their work.
- Employees who use social media in a professional capacity.
- Customer and client-facing personnel.
- Office and administrative employees.
- Remote and hybrid workers.
- Employees who communicate externally on behalf of an organisation.
- Anyone requiring an understanding of appropriate workplace digital communication and online behaviour.
What You Will Learn
- The importance of professional behaviour when communicating online.
- Appropriate workplace email etiquette.
- Writing clear, professional and appropriate email communications.
- Choosing suitable language, tone and content for different audiences.
- Appropriate use of email features, recipients and attachments.
- Professional behaviour when using social media.
- Understanding the potential impact of personal and professional online activity.
- Maintaining appropriate boundaries between personal and workplace communications.
- Protecting confidential and organisational information online.
- Considering privacy and information security when communicating digitally.
- Recognising inappropriate or potentially harmful online content and behaviour.
- The importance of considering information before posting, sharing or responding.
- Communicating respectfully with colleagues, customers and other stakeholders online.
- Understanding how online behaviour can affect individual and organisational reputation.
- Following organisational social media, email and online communication policies.
- Contributing to professional and responsible use of digital communication channels.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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