Business & Management
Electronic Communication and Social Media
Assessment type
Training only (attendance)
Minimum duration
30 Minutes
Course delivery
E-learning
Description
The Electronic Communication and Social Media eLearning course provides learners with an understanding of appropriate and responsible use of electronic communication and social media in the workplace.
The course explores the opportunities and risks associated with email, messaging, social media and other digital communication channels. Learners will consider professional conduct, privacy, confidentiality, information security and the potential impact that online activity can have on colleagues, customers and an organisation's reputation.
Who Should Attend?
- Employees who use email, messaging or other electronic communication as part of their work.
- Employees who use social media personally or professionally where this may relate to their workplace.
- Customer and client-facing personnel.
- Office, administrative and remote-working employees.
- Managers, supervisors and team leaders.
- Anyone requiring an understanding of responsible electronic communication and social media use.
What You Will Learn
- Appropriate use of electronic communication in the workplace.
- The benefits and risks associated with digital communication.
- Using email, messaging and other communication channels professionally.
- Selecting appropriate language, tone and content.
- Understanding that electronic communications can create permanent records.
- Appropriate use of workplace communication systems and resources.
- Responsible use of social media.
- Maintaining appropriate boundaries between personal and professional online activity.
- Considering the potential workplace impact of personal social media activity.
- Protecting confidential and organisational information.
- Understanding privacy considerations when communicating or sharing information online.
- Recognising information security risks associated with electronic communications.
- Thinking carefully before posting, forwarding or sharing information.
- Communicating respectfully with colleagues, customers and other stakeholders.
- Recognising inappropriate or potentially harmful online behaviour.
- Understanding how electronic communications and social media activity can affect individual and organisational reputation.
- Reporting inappropriate communications or online concerns through appropriate channels.
- Following organisational electronic communication and social media policies and procedures.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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