Business & Management
How to Communicate Effectively
Assessment type
Training only (attendance)
Minimum duration
30 Minutes
Course delivery
E-learning
Description
The How to Communicate Effectively eLearning course provides learners with an understanding of the principles of effective communication and how clear, appropriate communication can support positive and productive workplace relationships.
The course explores different communication methods, the importance of listening and questioning and the factors that can influence how messages are understood. Learners will consider practical techniques for communicating confidently, adapting their approach to different people and situations and reducing the potential for misunderstandings.
Who Should Attend?
- Employees at all levels.
- New starters developing their workplace communication skills.
- Managers, supervisors and team leaders.
- Customer and client-facing employees.
- Employees who regularly communicate with colleagues or external stakeholders.
- Anyone looking to develop their confidence and effectiveness when communicating with others.
What You Will Learn
- The principles of effective communication.
- The importance of clear and appropriate workplace communication.
- Different methods and channels of communication.
- Selecting an appropriate communication method for the situation.
- Understanding verbal and non-verbal communication.
- Recognising how tone, language and body language can affect a message.
- Communicating clearly and concisely.
- Using active listening techniques.
- Asking effective questions to clarify information.
- Checking understanding and avoiding assumptions.
- Recognising common barriers to effective communication.
- Reducing the potential for misunderstanding.
- Adapting communication to different individuals and audiences.
- Considering different communication needs and preferences.
- Giving and receiving feedback constructively.
- Communicating professionally in challenging situations.
- Maintaining appropriate professional boundaries.
- Understanding the importance of respectful communication.
- Building positive working relationships through effective communication.
- Applying effective communication techniques in everyday workplace situations.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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