The Improving Your Listening Skills eLearning course provides learners with an understanding of the role effective listening plays in workplace communication and practical techniques that can be used to become a more attentive and effective listener.

The course explores common barriers to effective listening and considers how listening behaviours can influence understanding and communication. Learners will develop techniques for giving others appropriate attention, interpreting information, asking questions and responding effectively to support clearer communication and stronger working relationships.

Who Should Attend?

• Employees at all levels who want to improve their listening and communication skills.
• Managers, supervisors and team leaders.
• Customer service and client-facing personnel.
• Employees who regularly participate in meetings and workplace discussions.
• Anyone looking to develop more effective workplace communication skills.

What You Will Learn

• The importance of effective listening in workplace communication.
• The characteristics of an effective listener.
• Common barriers and distractions that can affect listening.
• The difference between hearing information and listening effectively.
• Techniques for maintaining attention and concentration.
• How verbal and non-verbal behaviours can demonstrate effective listening.
• Recognising and interpreting verbal and non-verbal cues.
• Using appropriate questions to improve understanding.
• Clarifying and confirming information.
• Avoiding assumptions and premature conclusions.
• Responding appropriately during conversations.
• How effective listening can reduce misunderstandings.
• Applying improved listening techniques in everyday workplace situations.

Course Delivery

This course is delivered as self-directed eLearning through the ELMO learning platform.

Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.

Interactive activities may be included throughout the course to reinforce key learning points.

Assessment

Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.

A minimum score of 70% is required to successfully complete the course.

Certification

Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.

Course Duration

The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.