Business & Management
Supporting Colleagues With Anxiety
Assessment type
Training only (attendance)
Minimum duration
30 Minutes
Course delivery
E-learning
Description
The Supporting Colleagues with Anxiety eLearning course provides learners with an understanding of anxiety and how they can appropriately support colleagues who may be experiencing anxiety in the workplace.
The course explores how anxiety may affect individuals, including potential changes in behaviour, communication and workplace performance. Learners will consider how to approach a colleague sensitively, listen without judgement, provide appropriate support and recognise the boundaries of their role when a colleague may require additional or professional help.
Who Should Attend?
- Employees at all levels.
- Managers and supervisors.
- Team leaders.
- Employees responsible for supporting or working closely with colleagues.
- Employees interested in developing greater mental health awareness.
- Anyone looking to understand how to respond appropriately when a colleague may be experiencing anxiety.
What You Will Learn
- What is meant by anxiety.
- Understanding that experiences of anxiety can vary between individuals.
- Recognising common situations that may contribute to feelings of anxiety.
- Understanding how workplace factors may contribute to anxiety.
- Recognising potential physical signs associated with anxiety.
- Recognising emotional and behavioural signs that a colleague may be struggling.
- Understanding how anxiety may affect concentration, communication and workplace performance.
- Recognising that signs of anxiety may not always be obvious.
- Understanding the importance of avoiding assumptions about another person's wellbeing.
- Recognising when a colleague may benefit from support.
- Approaching a colleague sensitively and appropriately.
- Choosing an appropriate time and place for a conversation.
- Starting a supportive conversation.
- Applying effective listening skills.
- Allowing colleagues to explain their experiences in their own words.
- Responding without judgement or unnecessary pressure.
- Avoiding attempting to diagnose a colleague.
- Understanding the importance of appropriate professional and personal boundaries.
- Recognising the limits of the support a colleague can reasonably provide.
- Maintaining appropriate confidentiality.
- Encouraging colleagues to identify appropriate sources of support.
- Awareness of workplace wellbeing and employee support resources.
- Recognising when professional support may be appropriate.
- Understanding when concerns may need to be escalated.
- Responding appropriately where there are immediate concerns for someone's safety.
- Maintaining appropriate contact and support following a conversation.
- Respecting an individual's choices and privacy.
- Considering personal wellbeing when supporting others.
- Contributing to a supportive and respectful workplace culture.
- Helping to reduce stigma around conversations about anxiety and mental wellbeing.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
This is an awareness-based eLearning course and does not qualify learners to diagnose, treat or provide professional mental health support. Learners should work within the boundaries of their role and signpost or escalate concerns to appropriate workplace or professional support where required.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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