Business & Management
Developing Client Relationships
Assessment type
Training only (attendance)
Minimum duration
30 Minutes
Course delivery
E-learning
Description
The Developing Client Relationships eLearning course provides learners with an understanding of how to establish, develop and maintain positive and professional relationships with clients.
The course explores the importance of understanding client needs and expectations, building trust and communicating effectively throughout the client relationship. Learners will consider practical approaches to strengthening relationships, managing expectations, responding to concerns and identifying opportunities to provide ongoing value and support.
Who Should Attend?
- Employees who work directly with clients or customers.
- Account and relationship managers.
- Sales and business development personnel.
- Customer service and client-facing employees.
- Managers and supervisors responsible for client relationships.
- Employees responsible for maintaining ongoing business relationships.
- Anyone looking to develop their client relationship management skills.
What You Will Learn
- The importance of developing positive client relationships.
- Understanding client needs, priorities and expectations.
- Creating a positive and professional first impression.
- Building trust and credibility with clients.
- Establishing effective professional relationships.
- Communicating clearly and appropriately with clients.
- Using active listening and effective questioning techniques.
- Identifying and clarifying client requirements.
- Managing client expectations appropriately.
- Maintaining regular and effective communication.
- Providing accurate and relevant information.
- Following through on commitments and agreed actions.
- Recognising opportunities to add value to the client relationship.
- Responding professionally to client concerns and feedback.
- Managing difficult conversations and resolving issues appropriately.
- Maintaining professional boundaries.
- Adapting communication and relationship approaches to different clients.
- Maintaining relationships over time.
- Identifying opportunities to strengthen client engagement and satisfaction.
- Contributing to positive and lasting professional relationships.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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