Business & Management
Interviewing Skills and Techniques
Assessment type
Training only (attendance)
Minimum duration
30 Minutes
Course delivery
E-learning
Description
The Interviewing Skills and Techniques eLearning course provides learners with an understanding of how to plan, conduct and evaluate effective recruitment interviews.
The course explores the different stages of the interview process, including preparation, questioning, active listening and evaluating candidate responses. Learners will consider practical techniques for conducting structured and professional interviews, gathering relevant information and supporting fair and consistent recruitment decisions.
Who Should Attend?
- Managers and supervisors.
- Team leaders with recruitment responsibilities.
- Employees involved in interviewing and selecting candidates.
- HR and recruitment personnel.
- Employees preparing to conduct interviews for the first time.
- Anyone looking to develop their recruitment interviewing skills and techniques.
What You Will Learn
- The purpose of an effective recruitment interview.
- The role of interviews within the recruitment and selection process.
- Preparing effectively for an interview.
- Reviewing role requirements and selection criteria.
- Developing an appropriate interview structure.
- Preparing relevant and effective interview questions.
- Understanding different types of interview questions.
- Using open, closed and probing questions appropriately.
- Avoiding inappropriate or irrelevant questions.
- Creating a professional and welcoming interview environment.
- Explaining the interview process clearly to candidates.
- Using active listening techniques.
- Observing verbal and non-verbal communication.
- Asking appropriate follow-up and probing questions.
- Gathering sufficient evidence to assess candidate suitability.
- Taking appropriate and objective interview notes.
- Managing time effectively during an interview.
- Responding professionally to candidate questions.
- Recognising how bias can influence recruitment decisions.
- Applying consistent criteria when assessing candidates.
- Comparing interview evidence against the requirements of the role.
- Supporting fair and objective recruitment decisions.
- Maintaining appropriate confidentiality throughout the recruitment process.
- Closing an interview professionally.
- Reviewing and evaluating interview performance and outcomes.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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