Description

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The Managing Workplace Conflict eLearning course provides learners with an understanding of workplace conflict and practical approaches to managing disagreements and difficult situations constructively.

The course explores common causes of conflict, how disagreements can develop and the impact unresolved conflict can have on individuals, teams and workplace relationships. Learners will consider effective communication, active listening and problem-solving techniques to help address conflict, identify appropriate solutions and maintain positive professional relationships.

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Who Should Attend?

• Employees at all levels.
• Managers and supervisors.
• Team leaders and aspiring managers.
• Employees responsible for managing or supporting others.
• HR and people management personnel.
• Employees who regularly work as part of a team.
• Anyone looking to develop their confidence in managing workplace disagreements and conflict.

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What You Will Learn

• What is meant by workplace conflict.
• Common causes and sources of workplace conflict.
• Recognising early signs that conflict may be developing.
• Understanding how different perspectives, expectations and communication styles can contribute to conflict.
• The potential impact of unresolved conflict on individuals and teams.
• Recognising personal responses to conflict.
• Maintaining a calm and professional approach.
• Understanding different approaches to managing conflict.
• Using effective communication to address disagreements.
• Applying active listening techniques.
• Asking appropriate questions to understand different perspectives.
• Distinguishing between facts, assumptions and opinions.
• Recognising how verbal and non-verbal communication can affect conflict.
• Avoiding language and behaviours that may unnecessarily escalate disagreements.
• Communicating assertively and respectfully.
• Identifying the underlying causes of a disagreement.
• Finding areas of common ground.
• Exploring appropriate options and possible solutions.
• Supporting constructive discussions between those involved.
• Agreeing appropriate actions and next steps.
• Recognising when informal resolution may be appropriate.
• Knowing when conflict should be escalated or referred to an appropriate person.
• Maintaining appropriate confidentiality when dealing with workplace conflict.
• Following organisational procedures where formal action may be required.
• Reviewing outcomes and maintaining positive working relationships following conflict.
• Contributing to a respectful and cooperative workplace culture.

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Course Delivery

This course is delivered as self-directed eLearning through the ELMO learning platform.

Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.

Interactive activities may be included throughout the course to reinforce key learning points.

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Assessment

Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.

A minimum score of 70% is required to successfully complete the course.

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Certification

Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.

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Course Duration

The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.

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