Description

This course is designed for employees who require an understanding of performance management and their responsibilities for actively participating in workplace performance, development and appraisal processes. The course introduces performance management as a continuous process for assessing and improving workplace performance while aligning individual contributions with organisational objectives. Learners consider the benefits of effective performance management and the respective responsibilities of employees and managers for providing feedback, monitoring progress, supporting development and improving performance. Learners explore the key stages of the performance management cycle, including planning, ongoing performance discussions and formal review. The course considers how goals, competencies and development objectives are established and introduces the principles of SMART goal setting – Specific, Measurable, Attainable, Relevant and Timely. Learners also consider how development actions such as training, mentoring, coaching and workplace development activities can support individual objectives. The course develops understanding of how employees can actively monitor and improve their own performance, seek feedback and support, discuss barriers to achievement and participate constructively in regular performance meetings. It also considers the purpose of performance action plans where expectations are not being met and the employee`s responsibilities for contributing to and following agreed improvement actions. Finally, learners consider the formal appraisal process, including self-assessment, performance ratings, discussing achievements and areas for improvement, and using the outcomes of performance reviews to inform future goals, development objectives and career progression.

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