Description

This course is designed for individuals who are responsible for delivering face-to-face workplace training and require an understanding of how to plan, prepare, deliver and evaluate an effective training session. The course introduces the key stages involved in delivering face-to-face training and considers the importance of effective preparation. Learners explore how to establish the practical arrangements for a session, understand the existing knowledge, experience and individual needs of trainees and identify factors that may influence how training should be delivered. Learners develop an understanding of how to establish clear and measurable learning objectives and use these to structure training content, learning activities and assessment. The course considers the use of appropriate action verbs when developing objectives and the importance of ensuring that objectives focus on what trainees should be able to demonstrate following the training. The course examines lesson planning, including identifying and sequencing key concepts, selecting suitable learning activities and resources, incorporating appropriate learning checks and allocating realistic timeframes. Learners consider a range of delivery methods and resources, including case studies, demonstrations, discussions, brainstorming, role play, presentations, video and audio materials, diagrams, models and paper-based resources. Learners explore how understanding can be checked through informal and formal assessment activities, including questioning, practical demonstration, quizzes, written knowledge tests and online assessments. The course also considers how trainers can prepare trainees before a session and prepare themselves through appropriate rehearsal and practical arrangements. The course develops understanding of effective face-to-face delivery, including preparing the training environment, introducing the session and its learning objectives, drawing upon trainees` existing knowledge and experience and engaging learners throughout training activities. Learners consider effective use of voice, body language and facial expressions, together with approaches for managing challenging or disruptive behaviours and maintaining an appropriate training schedule. Finally, the course considers how training effectiveness should be evaluated both immediately following delivery and over a longer period. Learners explore the use of trainee feedback, trainer self-evaluation and subsequent observation of workplace behaviour to determine whether learning objectives have been achieved and whether training has resulted in meaningful changes to workplace knowledge, skills or behaviour. Overall, the course aims to provide new and developing workplace trainers with the underpinning knowledge and confidence required to prepare, deliver and evaluate effective face-to-face training sessions.

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