Description

The Conflict Resolution for Employees eLearning course provides learners with an understanding of workplace conflict and practical approaches that can be used to manage and resolve disagreements constructively.

The course explores common causes of workplace conflict, how individual communication and behaviour can influence a situation and the importance of addressing disagreements appropriately. Learners will consider techniques for communicating effectively, managing emotions, understanding different perspectives and working towards constructive outcomes while maintaining positive professional relationships.

Who Should Attend?

• Employees at all levels.
• Employees who work as part of a team.
• Customer and client-facing personnel.
• Employees who regularly communicate or collaborate with colleagues.
• New starters developing their workplace communication skills.
• Anyone looking to improve their ability to manage workplace disagreements and conflict constructively.

What You Will Learn

• What is meant by workplace conflict.
• Common causes and sources of conflict at work.
• Recognising the early signs of disagreement or developing conflict.
• Understanding how different perspectives can contribute to conflict.
• How individual behaviour and communication can affect a situation.
• The importance of remaining calm and professional.
• Using active listening to understand different viewpoints.
• Asking appropriate questions and clarifying areas of disagreement.
• Communicating concerns clearly and respectfully.
• Managing emotions during difficult conversations.
• Avoiding behaviours that may unnecessarily escalate conflict.
• Identifying areas of agreement and common ground.
• Working collaboratively towards appropriate solutions.
• Knowing when a conflict can be addressed directly and when support may be required.
• Raising or escalating concerns through appropriate workplace channels.
• Maintaining professional working relationships following a disagreement.
• Applying constructive conflict resolution techniques in everyday workplace situations.

Course Delivery

This course is delivered as self-directed eLearning through the ELMO learning platform.

Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.

Interactive activities may be included throughout the course to reinforce key learning points.

Assessment

Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.

A minimum score of 70% is required to successfully complete the course.

Certification

Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.

Course Duration

The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.

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