Business & Management
Disruptive People in the Workplace
Assessment type
Training only (attendance)
Minimum duration
30 Minutes
Course delivery
E-learning
Description
The Disruptive People in the Workplace eLearning course provides learners with an understanding of disruptive workplace behaviour and practical approaches for responding to challenging interactions appropriately and professionally.
The course explores behaviours that can negatively affect individuals, teams and the wider working environment, as well as factors that may contribute to disruptive situations. Learners will consider techniques for communicating effectively, maintaining professional boundaries, managing difficult interactions and knowing when concerns should be reported or escalated.
Who Should Attend?
- Employees at all levels.
- Managers, supervisors and team leaders.
- Employees working within teams or shared working environments.
- Customer and client-facing personnel.
- Employees who may encounter challenging or disruptive behaviour.
- Anyone looking to develop their ability to respond appropriately to difficult workplace interactions.
What You Will Learn
- What may constitute disruptive behaviour in the workplace.
- Recognising different forms of disruptive workplace behaviour.
- How disruptive behaviour can affect individuals, teams and workplace culture.
- Recognising potential causes and triggers of challenging interactions.
- Identifying early signs that a situation may be escalating.
- Maintaining a calm and professional approach.
- Using clear and respectful communication.
- Applying active listening and appropriate questioning techniques.
- Understanding different perspectives while maintaining appropriate boundaries.
- Avoiding behaviours that may unnecessarily escalate a situation.
- Responding assertively and professionally to inappropriate behaviour.
- Establishing and maintaining appropriate workplace boundaries.
- Recognising when direct intervention may not be appropriate.
- Knowing when to seek assistance or remove yourself from a situation.
- Reporting and escalating concerns through appropriate workplace channels.
- Recording incidents appropriately where required.
- Following organisational policies and procedures.
- Supporting positive and respectful workplace relationships.
- Contributing to a professional and constructive workplace environment.
Course Delivery
This course is delivered as self-directed eLearning through the ELMO learning platform.
Learners can work through the course at their own pace and can move backwards and forwards through the learning content as required. The course does not need to be completed in one sitting, allowing learners to leave and return to their training where necessary.
Interactive activities may be included throughout the course to reinforce key learning points.
Assessment
Knowledge and understanding are checked through online assessment activities. Depending on the course content, these may include multiple-choice questions, matching exercises, drag-and-drop activities and image-based questions.
A minimum score of 70% is required to successfully complete the course.
Certification
Upon successful completion of the course and assessment requirements, learners will receive a UK Rural Skills (UKRS) Accredited Certificate of Training.
Course Duration
The course is self-directed and learners can progress through the content at their own pace. Completion time may therefore vary depending on the individual learner.
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